23 febrero 2021

El Blog del Marketing

Mc Donald's y su Delorean #LoBuenoSiempreVuelve

Delorean McDonalds

Una vez más, Mc Donald's (como muchas otras marcas) recurren a clásicos para hacer un guiño a esa generación que vivió aquella época que se quiere destacar.

En esta ocasión, en un guiño a Regreso al futuro, con un spot en el que aparece un Delorean (no muy útil para la familia protagonista del anuncio). Y es que Mc Donald's ha lanzado dos de sus clásicos de hace algunas décadas: 

El MacXtreme y el Apple pie y nada mejor que un regreso al futuro (o al pasado en este caso) montados en el Delorean.

18 febrero 2021

El Blog del Marketing

Mc Donald's no necesita usar su logo

Alguna vez hemos hablado de lo relevante que resulta que identifiquen a tu marca por su logo que, en cierto modo, no es sino la firma para que la marca sea reconocible a lo largo y ancho del planeta.

En El blog del Marketing se ha escrito en innumerables ocasiones sobre los logos, e incluso sobre la ausencia de los mismos en algunas campañas, lujo que normalmente se permiten aquellas marcas de primera línea a nivel mundial que siquiera con una paleta de colores, una imagen inconfundible o medio logo, son capaces de decirle a quién esté al otro lado: "si, soy yo,... aunque no te indique expresamente mi marca"

¿Os parece sorprendente? Pues echadle un vistazo a tres ejemplos de lo que os he mencionado en el párrafo anterior y decidme si habéis tenido algún atisbo de duda con cualquiera de las tres acciones publicitarias de exterior.

Mc Donald's delivery

Big Mac No words

Mc Donalds no logo

05 febrero 2021

El Blog del Marketing

El mundo visto con los ojos de un bebé #huggies

huggies pañales

Me ha parecido super original -y una pasada- este anuncio de la marca de pañales Huggies

En el, nos intenta describir el día a día de varios bebés desde que nacen hasta los 2 o 3 años. Me ha parecido una original forma de anunciar pañales, alejada del pragmatismo de otras marcas, más centradas en aspectos técnicos como la absorción o la fijación... cosas que todos los padres hemos vivido alguna vez.

Creo que es más impactante enfocarlo como lo ha hecho Huggies, así que un aplauso para ellos. Espero que os guste.

03 febrero 2021

El Blog del Marketing

Jeff Bezos deja Amazon. Carta de despedida a sus empleados (y otras cartas míticas)


Supongo que a estas alturas, os habréis enterado que Jeff Bezos, fundador y consejero delegado de Amazon se retira de la gestión directa del trasantlántico americano en el tercer trimestre de 2021.

Bezos escribió una carta a sus empleados despidiéndose de ellos y dejándoles pinceladas para el futuro. Os la dejo aquí escrita, pero este post... más allá de dejaros la carta de despedida de Jeff Bezos, intenta hacer referencia a la forma en la que Bezos se comunicaba con empleados y accionistas. Nada de Power Point ni vistosas presentaciones.

Lo que quieras decir, ha de poder escribirse y entenderse en una "carta", así que además de su carta de despedida os dejo dos joyas que rebosan liderazgo y dan unas pinceladas del éxito de Amazon hasta convertirse en la empresa más valiosa del mundo. Después de esta carta, encontraréis la que escribió en 2019 a los accionistas, y más abajo (si habéis aguantado hasta tan abajo) la primera carta que escribió en 1997 y cuyos principios y visión de futuro han hecho de Amazon lo que es hoy en día.

Imperdible. Espectacular 

Fellow Amazonians: 

I’m excited to announce that this Q3 I’ll transition to Executive Chair of the Amazon Board and Andy Jassy will become CEO. In the Exec Chair role, I intend to focus my energies and attention on new products and early initiatives. Andy is well known inside the company and has been at Amazon almost as long as I have. He will be an outstanding leader, and he has my full confidence. 

This journey began some 27 years ago. Amazon was only an idea, and it had no name. The question I was asked most frequently at that time was, “What’s the internet?” Blessedly, I haven’t had to explain that in a long while. 

Today, we employ 1.3 million talented, dedicated people, serve hundreds of millions of customers and businesses, and are widely recognized as one of the most successful companies in the world. 

How did that happen? Invention. Invention is the root of our success. We’ve done crazy things together, and then made them normal. We pioneered customer reviews, 1-Click, personalized recommendations, Prime’s insanely-fast shipping, Just Walk Out shopping, the Climate Pledge, Kindle, Alexa, marketplace, infrastructure cloud computing, Career Choice, and much more. If you get it right, a few years after a surprising invention, the new thing has become normal. People yawn. And that yawn is the greatest compliment an inventor can receive. 

I don’t know of another company with an invention track record as good as Amazon’s, and I believe we are at our most inventive right now. I hope you are as proud of our inventiveness as I am. I think you should be. 

As Amazon became large, we decided to use our scale and scope to lead on important social issues. Two high-impact examples: our $15 minimum wage and the Climate Pledge. In both cases, we staked out leadership positions and then asked others to come along with us. In both cases, it’s working. Other large companies are coming our way. I hope you’re proud of that as well. 

I find my work meaningful and fun. I get to work with the smartest, most talented, most ingenious teammates. When times have been good, you’ve been humble. When times have been tough, you’ve been strong and supportive, and we’ve made each other laugh. It is a joy to work on this team. 

As much as I still tap dance into the office, I’m excited about this transition. Millions of customers depend on us for our services, and more than a million employees depend on us for their livelihoods. Being the CEO of Amazon is a deep responsibility, and it’s consuming. When you have a responsibility like that, it’s hard to put attention on anything else. As Exec Chair I will stay engaged in important Amazon initiatives but also have the time and energy I need to focus on the Day 1 Fund, the Bezos Earth Fund, Blue Origin, The Washington Post, and my other passions. I’ve never had more energy, and this isn’t about retiring. I’m super passionate about the impact I think these organizations can have.

Amazon couldn’t be better positioned for the future. We are firing on all cylinders, just as the world needs us to. We have things in the pipeline that will continue to astonish. We serve individuals and enterprises, and we’ve pioneered two complete industries and a whole new class of devices. We are leaders in areas as varied as machine learning and logistics, and if an Amazonian’s idea requires yet another new institutional skill, we’re flexible enough and patient enough to learn it. 

Keep inventing, and don’t despair when at first the idea looks crazy. Remember to wander. Let curiosity be your compass. It remains Day 1. 


Y esta que viene a continuación es la que escribió en 2019, que me parece pura historia de la economía mundial. 

To our shareowners: 

The American Customer Satisfaction Index announced the results of its annual survey, and for the 8th year in a row customers ranked Amazon #1. The United Kingdom has a similar index, The U.K. Customer Satisfaction Index, put out by the Institute of Customer Service. For the 5th time in a row Amazon U.K. ranked #1 in that survey. Amazon was also just named the #1 business on LinkedIn’s 2018 Top Companies list, which ranks the most sought after places to work for professionals in the United States. And just a few weeks ago, Harris Poll released its annual Reputation Quotient, which surveys over 25,000 consumers on a broad range of topics from workplace environment to social responsibility to products and services, and for the 3rd year in a row Amazon ranked #1.

Congratulations and thank you to the now over 560,000 Amazonians who come to work every day with unrelenting customer obsession, ingenuity, and commitment to operational excellence. And on behalf of Amazonians everywhere, I want to extend a huge thank you to customers. It’s incredibly energizing for us to see your responses to these surveys. 

One thing I love about customers is that they are divinely discontent. Their expectations are never static – they go up. It’s human nature. We didn’t ascend from our hunter-gatherer days by being satisfied. People have a voracious appetite for a better way, and yesterday’s ‘wow’ quickly becomes today’s ‘ordinary’. I see that cycle of improvement happening at a faster rate than ever before. It may be because customers have such easy access to more information than ever before – in only a few seconds and with a couple taps on their phones, customers can read reviews, compare prices from multiple retailers, see whether something’s in stock, find out how fast it will ship or be available for pick-up, and more. These examples are from retail, but I sense that the same customer empowerment phenomenon is happening broadly across everything we do at Amazon and most other industries as well. You cannot rest on your laurels in this world. Customers won’t have it. 

How do you stay ahead of ever-rising customer expectations? There’s no single way to do it – it’s a combination of many things. But high standards (widely deployed and at all levels of detail) are certainly a big part of it. We’ve had some successes over the years in our quest to meet the high expectations of customers. We’ve also had billions of dollars’ worth of failures along the way. With those experiences as backdrop, I’d like to share with you the essentials of what we’ve learned (so far) about high standards inside an organization. 

Intrinsic or Teachable? 

First, there’s a foundational question: are high standards intrinsic or teachable? If you take me on your basketball team, you can teach me many things, but you can’t teach me to be taller. Do we first and foremost need to select for “high standards” people? If so, this letter would need to be mostly about hiring practices, but I don’t think so. I believe high standards are teachable. In fact, people are pretty good at learning high standards simply through exposure. High standards are contagious. Bring a new person onto a high standards team, and they’ll quickly adapt. The opposite is also true. If low standards prevail, those too will quickly spread. And though exposure works well to teach high standards, I believe you can accelerate that rate of learning by articulating a few core principles of high standards, which I hope to share in this letter. 

Universal or Domain Specific? 

Another important question is whether high standards are universal or domain specific. In other words, if you have high standards in one area, do you automatically have high standards elsewhere? I believe high standards are domain specific, and that you have to learn high standards separately in every arena of interest. When I started Amazon, I had high standards on inventing, on customer care, and (thankfully) on hiring. But I didn’t have high standards on operational process: how to keep fixed problems fixed, how to eliminate defects at the root, how to inspect processes, and much more. I had to learn and develop high standards on all of that (my colleagues were my tutors). 

Understanding this point is important because it keeps you humble. You can consider yourself a person of high standards in general and still have debilitating blind spots. There can be whole arenas of endeavor where you may not even know that your standards are low or non-existent, and certainly not world class. It’s critical to be open to that likelihood. 

Recognition and Scope 

What do you need to achieve high standards in a particular domain area? First, you have to be able to recognize what good looks like in that domain. Second, you must have realistic expectations for how hard it should be (how much work it will take) to achieve that result – the scope. 

Let me give you two examples. One is a sort of toy illustration but it makes the point clearly, and another is a real one that comes up at Amazon all the time. 

Perfect Handstands 

A close friend recently decided to learn to do a perfect free-standing handstand. No leaning against a wall. Not for just a few seconds. Instagram good. She decided to start her journey by taking a handstand workshop at her yoga studio. She then practiced for a while but wasn’t getting the results she wanted. So, she hired a handstand coach. Yes, I know what you’re thinking, but evidently this is an actual thing that exists. In the very first lesson, the coach gave her some wonderful advice. “Most people,” he said, “think that if they work hard, they should be able to master a handstand in about two weeks. The reality is that it takes about six months of daily practice. If you think you should be able to do it in two weeks, you’re just going to end up quitting.” Unrealistic beliefs on scope – often hidden and undiscussed – kill high standards. To achieve high standards yourself or as part of a team, you need to form and proactively communicate realistic beliefs about how hard something is going to be – something this coach understood well. 

Six-Page Narratives 

We don’t do PowerPoint (or any other slide-oriented) presentations at Amazon. Instead, we write narratively structured six-page memos. We silently read one at the beginning of each meeting in a kind of “study hall.” Not surprisingly, the quality of these memos varies widely. Some have the clarity of angels singing. They are brilliant and thoughtful and set up the meeting for high-quality discussion. Sometimes they come in at the other end of the spectrum. 

In the handstand example, it’s pretty straightforward to recognize high standards. It wouldn’t be difficult to lay out in detail the requirements of a well-executed handstand, and then you’re either doing it or you’re not. The writing example is very different. The difference between a great memo and an average one is much squishier. It would be extremely hard to write down the detailed requirements that make up a great memo. Nevertheless, I find that much of the time, readers react to great memos very similarly. They know it when they see it. The standard is there, and it is real, even if it’s not easily describable. 

Here’s what we’ve figured out. Often, when a memo isn’t great, it’s not the writer’s inability to recognize the high standard, but instead a wrong expectation on scope: they mistakenly believe a high-standards, six-page memo can be written in one or two days or even a few hours, when really it might take a week or more! They’re trying to perfect a handstand in just two weeks, and we’re not coaching them right. The great memos are written and re-written, shared with colleagues who are asked to improve the work, set aside for a couple of days, and then edited again with a fresh mind. They simply can’t be done in a day or two. The key point here is that you can improve results through the simple act of teaching scope – that a great memo probably should take a week or more. 


Beyond recognizing the standard and having realistic expectations on scope, how about skill? Surely to write a world class memo, you have to be an extremely skilled writer? Is it another required element? In my view, not so much, at least not for the individual in the context of teams. The football coach doesn’t need to be able to throw, and a film director doesn’t need to be able to act. But they both do need to recognize high standards for those things and teach realistic expectations on scope. Even in the example of writing a six-page memo, that’s teamwork. Someone on the team needs to have the skill, but it doesn’t have to be you. (As a side note, by tradition at Amazon, authors’ names never appear on the memos – the memo is from the whole team.) 

Benefits of High Standards 

Building a culture of high standards is well worth the effort, and there are many benefits. Naturally and most obviously, you’re going to build better products and services for customers – this would be reason enough! Perhaps a little less obvious: people are drawn to high standards – they help with recruiting and retention. More subtle: a culture of high standards is protective of all the “invisible” but crucial work that goes on in every company. I’m talking about the work that no one sees. The work that gets done when no one is watching. In a high standards culture, doing that work well is its own reward – it’s part of what it means to be a professional. 

And finally, high standards are fun! Once you’ve tasted high standards, there’s no going back. 

So, the four elements of high standards as we see it: they are teachable, they are domain specific, you must recognize them, and you must explicitly coach realistic scope. For us, these work at all levels of detail. Everything from writing memos to whole new, clean-sheet business initiatives. We hope they help you too. 

Insist on the Highest Standards Leaders have relentlessly high standards – many people may think these standards are unreasonably high. -- from the Amazon Leadership Principles

Recent Milestones 

The high standards our leaders strive for have served us well. And while I certainly can’t do a handstand myself, I’m extremely proud to share some of the milestones we hit last year, each of which represents the fruition of many years of collective effort. We take none of them for granted

Prime – 13 years post-launch, we have exceeded 100 million paid Prime members globally. In 2017 Amazon shipped more than five billion items with Prime worldwide, and more new members joined Prime than in any previous year – both worldwide and in the U.S. Members in the U.S. now receive unlimited free two-day shipping on over 100 million different items. We expanded Prime to Mexico, Singapore, the Netherlands, and Luxembourg, and introduced Business Prime Shipping in the U.S. and Germany. We keep making Prime shipping faster as well, with Prime Free Same-Day and Prime Free One-Day delivery now in more than 8,000 cities and towns. Prime Now is available in more than 50 cities worldwide across nine countries. Prime Day 2017 was our biggest global shopping event ever (until surpassed by Cyber Monday), with more new Prime members joining Prime than any other day in our history. 

AWS – It’s exciting to see Amazon Web Services, a $20 billion revenue run rate business, accelerate its already healthy growth. AWS has also accelerated its pace of innovation – especially in new areas such as machine learning and artificial intelligence, Internet of Things, and serverless computing. In 2017, AWS announced more than 1,400 significant services and features, including Amazon SageMaker, which radically changes the accessibility and ease of use for everyday developers to build sophisticated machine learning models. Tens of thousands of customers are also using a broad range of AWS machine learning services, with active users increasing more than 250 percent in the last year, spurred by the broad adoption of Amazon SageMaker. And in November, we held our sixth re:Invent conference with more than 40,000 attendees and over 60,000 streaming participants. 

Marketplace – In 2017, for the first time in our history, more than half of the units sold on Amazon worldwide were from our third-party sellers, including small and medium-sized businesses (SMBs). Over 300,000 U.S.-based SMBs started selling on Amazon in 2017, and Fulfillment by Amazon shipped billions of items for SMBs worldwide. Customers ordered more than 40 million items from SMBs worldwide during Prime Day 2017, growing their sales by more than 60 percent over Prime Day 2016. Our Global Selling program (enabling SMBs to sell products across national borders) grew by over 50% in 2017 and cross-border ecommerce by SMBs now represents more than 25% of total third-party sales. 

Alexa – Customer embrace of Alexa continues, with Alexa-enabled devices among the best-selling items across all of Amazon. We’re seeing extremely strong adoption by other companies and developers that want to create their own experiences with Alexa. There are now more than 30,000 skills for Alexa from outside developers, and customers can control more than 4,000 smart home devices from 1,200 unique brands with Alexa. The foundations of Alexa continue to get smarter every day too. We’ve developed and implemented an on-device fingerprinting technique, which keeps your device from waking up when it hears an Alexa commercial on TV. (This technology ensured that our Alexa Super Bowl commercial didn’t wake up millions of devices.) Far-field speech recognition (already very good) has improved by 15% over the last year; and in the U.S., U.K., and Germany, we’ve improved Alexa’s spoken language understanding by more than 25% over the last 12 months through enhancements in Alexa’s machine learning components and the use of semi-supervised learning techniques. (These semi-supervised learning techniques reduced the amount of labeled data needed to achieve the same accuracy improvement by 40 times!) Finally, we’ve dramatically reduced the amount of time required to teach Alexa new languages by using machine translation and transfer learning techniques, which allows us to serve customers in more countries (like India and Japan). 

Amazon devices – 2017 was our best year yet for hardware sales. Customers bought tens of millions of Echo devices, and Echo Dot and Fire TV Stick with Alexa were the best-selling products across all of Amazon – across all categories and all manufacturers. Customers bought twice as many Fire TV Sticks and Kids Edition Fire Tablets this holiday season versus last year. 2017 marked the release of our all-new Echo with an improved design, better sound, and a lower price; Echo Plus with a built-in smart home hub; and Echo Spot, which is compact and beautiful with a circular screen. We released our next generation Fire TV, featuring 4K Ultra HD and HDR; and the Fire HD 10 Tablet, with 1080p Full HD display. And we celebrated the 10th anniversary of Kindle by releasing the all-new Kindle Oasis, our most advanced reader ever. It’s waterproof – take it in the bathtub – with a bigger 7” high-resolution 300 ppi display and has built-in audio so you can also listen to your books with Audible. 

Prime Video – Prime Video continues to drive Prime member adoption and retention. In the last year we made Prime Video even better for customers by adding new, award-winning Prime Originals to the service, like The Marvelous Mrs. Maisel, winner of two Critics’ Choice Awards and two Golden Globes, and the Oscar-nominated movie The Big Sick. We’ve expanded our slate of programming across the globe, launching new seasons of Bosch and Sneaky Pete from the U.S., The Grand Tour from the U.K., and You Are Wanted from Germany, while adding new Sentosha shows from Japan, along with Breathe and the award-winning Inside Edge from India. Also this year, we expanded our Prime Channels offerings, adding CBS All Access in the U.S. and launching Channels in the U.K. and Germany. We debuted NFL Thursday Night Football on Prime Video, with more than 18 million total viewers over 11 games. In 2017, Prime Video Direct secured subscription video rights for more than 3,000 feature films and committed over $18 million in royalties to independent filmmakers and other rights holders. Looking forward, we’re also excited about our upcoming Prime Original series pipeline, which includes Tom Clancy’s Jack Ryan starring John Krasinski; King Lear, starring Anthony Hopkins and Emma Thompson; The Romanoffs, executive produced by Matt Weiner; Carnival Row starring Orlando Bloom and Cara Delevingne; Good Omens starring Jon Hamm; and Homecoming, executive produced by Sam Esmail and starring Julia Roberts in her first television series. We acquired the global television rights for a multi-season production of The Lord of the Rings, as well as Cortés, a miniseries based on the epic saga of Hernán Cortés from executive producer Steven Spielberg, starring Javier Bardem, and we look forward to beginning work on those shows this year. 

Amazon Music – Amazon Music continues to grow fast and now has tens of millions of paid customers. Amazon Music Unlimited, our on-demand, ad-free offering, expanded to more than 30 new countries in 2017, and membership has more than doubled over the past six months. 

Fashion – Amazon has become the destination for tens of millions of customers to shop for fashion. In 2017, we introduced our first fashion-oriented Prime benefit, Prime Wardrobe – a new service that brings the fitting room directly to the homes of Prime members so they can try on the latest styles before they buy. We introduced Nike and UGG on Amazon along with new celebrity collections by Drew Barrymore and Dwyane Wade, as well as dozens of new private brands, like Goodthreads and Core10. We’re also continuing to enable thousands of designers and artists to offer their exclusive designs and prints on demand through Merch by Amazon. We finished 2017 with the launch of our interactive shopping experience with Calvin Klein, including pop-up shops, on-site product customization, and fitting rooms with Alexa-controlled lighting, music, and more. 

Whole Foods – When we closed our acquisition of Whole Foods Market last year, we announced our commitment to making high-quality, natural and organic food available for everyone, then immediately lowered prices on a selection of best-selling grocery staples, including avocados, organic brown eggs, and responsibly-farmed salmon. We followed this with a second round of price reductions in November, and our Prime member exclusive promotion broke Whole Foods’ all-time record for turkeys sold during the Thanksgiving season. In February, we introduced free two-hour delivery on orders over $35 for Prime members in select cities, followed by additional cities in March and April, and plan continued expansion across the U.S. throughout this year. We also expanded the benefits of the Amazon Prime Rewards Visa Card, enabling Prime members to get 5% back when shopping at Whole Foods Market. Beyond that, customers can purchase Whole Foods’ private label products like 365 Everyday Value on Amazon, purchase Echo and other Amazon devices in over a hundred Whole Foods stores, and pick-up or return Amazon packages at Amazon Lockers in hundreds of Whole Foods stores. We’ve also begun the technical work needed to recognize Prime members at the point of sale and look forward to offering more Prime benefits to Whole Foods shoppers once that work is completed. 

Amazon Go – Amazon Go, a new kind of store with no checkout required, opened to the public in January in Seattle. Since opening, we’ve been thrilled to hear many customers refer to their shopping experience as “magical.” What makes the magic possible is a custom-built combination of computer vision, sensor fusion, and deep learning, which come together to create Just Walk Out shopping. With JWO, customers are able to grab their favorite breakfast, lunch, dinner, snack, and grocery essentials more conveniently than ever before. Some of our top-selling items are not surprising – caffeinated beverages and water are popular – but our customers also love the Chicken Banh Mi sandwich, chocolate chip cookies, cut fruit, gummy bears, and our Amazon Meal Kits. 

Treasure Truck – Treasure Truck expanded from a single truck in Seattle to a fleet of 35 trucks across 25 U.S. cities and 12 U.K. cities. Our bubble-blowing, music-pumping trucks fulfilled hundreds of thousands of orders, from porterhouse steaks to the latest Nintendo releases. Throughout the year, Treasure Truck also partnered with local communities to lift spirits and help those in need, including donating and delivering hundreds of car seats, thousands of toys, tens of thousands of socks, and many other essentials to community members needing relief, from those displaced by Hurricane Harvey, to the homeless, to kids needing holiday cheer. 

India – Amazon.in is the fastest growing marketplace in India, and the most visited site on both desktop and mobile, according to comScore and SimilarWeb. The Amazon.in mobile shopping app was also the most downloaded shopping app in India in 2017, according to App Annie. Prime added more members in India in its first year than any previous geography in Amazon’s history. Prime selection in India now includes more than 40 million local products from third-party sellers, and Prime Video is investing in India original video content in a big way, including two recent premiers and over a dozen new shows in production. 

Sustainability – We are committed to minimizing carbon emissions by optimizing our transportation network, improving product packaging, and enhancing energy efficiency in our operations, and we have a long-term goal to power our global infrastructure using 100% renewable energy. We recently launched Amazon Wind Farm Texas, our largest wind farm yet, which generates more than 1,000,000 megawatt hours of clean energy annually from over 100 turbines. We have plans to host solar energy systems at 50 fulfillment centers by 2020, and have launched 24 wind and solar projects across the U.S. with more than 29 additional projects to come. Together, Amazon’s renewable energy projects now produce enough clean energy to power over 330,000 homes annually. In 2017 we celebrated the 10-year anniversary of Frustration-Free Packaging, the first of a suite of sustainable packaging initiatives that have eliminated more than 244,000 tons of packaging materials over the past 10 years. In addition, in 2017 alone our programs significantly reduced packaging waste, eliminating the equivalent of 305 million shipping boxes. And across the world, Amazon is contracting with our service providers to launch our first low-pollution last-mile fleet. Already today, a portion of our European delivery fleet is comprised of low-pollution electric and natural gas vans and cars, and we have over 40 electric scooters and e-cargo bikes that complete local urban deliveries. 

Empowering Small Business – Millions of small and medium-sized businesses worldwide now sell their products through Amazon to reach new customers around the globe. SMBs selling on Amazon come from every state in the U.S., and from more than 130 different countries around the world. More than 140,000 SMBs surpassed $100,000 in sales on Amazon in 2017, and over a thousand independent authors surpassed $100,000 in royalties in 2017 through Kindle Direct Publishing. 

Investment & Job Creation – Since 2011, we have invested over $150 billion worldwide in our fulfillment networks, transportation capabilities, and technology infrastructure, including AWS data centers. Amazon has created over 1.7 million direct and indirect jobs around the world. In 2017 alone, we directly created more than 130,000 new Amazon jobs, not including acquisitions, bringing our global employee base to over 560,000. Our new jobs cover a wide range of professions, from artificial intelligence scientists to packaging specialists to fulfillment center associates. In addition to these direct hires, we estimate that Amazon Marketplace has created 900,000 more jobs worldwide, and that Amazon’s investments have created an additional 260,000 jobs in areas like construction, logistics, and other professional services. 

Career Choice – One employee program we’re particularly proud of is Amazon Career Choice. For hourly associates with more than one year of tenure, we pre-pay 95% of tuition, fees, and textbooks (up to $12,000) for certificates and associate degrees in high-demand occupations such as aircraft mechanics, computer-aided design, machine tool technologies, medical lab technologies, and nursing. We fund education in areas that are in high demand and do so regardless of whether those skills are relevant to a career at Amazon. Globally more than 16,000 associates (including more than 12,000 in the U.S.) have joined Career Choice since the program launched in 2012. Career Choice is live in ten countries and expanding to South Africa, Costa Rica, and Slovakia later this year. Commercial truck driving, healthcare, and information technology are the program’s most popular fields of study. We’ve built 39 Career Choice classrooms so far, and we locate them behind glass walls in high traffic areas inside our fulfillment centers so associates can be inspired by seeing their peers pursue new skills. 

The credit for these milestones is deserved by many. Amazon is 560,000 employees. It’s also 2 million sellers, hundreds of thousands of authors, millions of AWS developers, and hundreds of millions of divinely discontent customers around the world who push to make us better each and every day. 

Path Ahead 

This year marks the 20th anniversary of our first shareholder letter, and our core values and approach remain unchanged. We continue to aspire to be Earth’s most customer-centric company, and we recognize this to be no small or easy challenge. We know there is much we can do better, and we find tremendous energy in the many challenges and opportunities that lie ahead. 

A huge thank you to each and every customer for allowing us to serve you, to our shareowners for your support, and to Amazonians everywhere for your ingenuity, your passion, and your high standards. 

As always, I attach a copy of our original 1997 letter. 
It remains Day 1. 

Jeffrey P. Bezos 
Founder and Chief Executive Officer Amazon.com, Inc. 

A continuación os dejo la carta a la que se refiere Bezos. Una carta escrita en los primeros años de la andadura de la que hoy es la empresa con mayor capitalización bursatil del mundo. Leerla es pura inspiración y derrocha lecciones de liderazgo que todos los que aspiren a algo en el mundo empresarial deberían leer (si no imprimir en la pared del salón)

No tiene desperdicio. Pura historia de la economía. Alucinante

1997 LETTER TO SHAREHOLDERS (Reprinted from the 1997 Annual Report) 

To our shareholders: 

Amazon.com passed many milestones in 1997: by year-end, we had served more than 1.5 million customers, yielding 838% revenue growth to $147.8 million, and extended our market leadership despite aggressive competitive entry. 

But this is Day 1 for the Internet and, if we execute well, for Amazon.com. Today, online commerce saves customers money and precious time. Tomorrow, through personalization, online commerce will accelerate the very process of discovery. Amazon.com uses the Internet to create real value for its customers and, by doing so, hopes to create an enduring franchise, even in established and large markets. 

We have a window of opportunity as larger players marshal the resources to pursue the online opportunity and as customers, new to purchasing online, are receptive to forming new relationships. The competitive landscape has continued to evolve at a fast pace. Many large players have moved online with credible offerings and have devoted substantial energy and resources to building awareness, traffic, and sales. Our goal is to move quickly to solidify and extend our current position while we begin to pursue the online commerce opportunities in other areas. We see substantial opportunity in the large markets we are targeting. This strategy is not without risk: it requires serious investment and crisp execution against established franchise leaders. 

It’s All About the Long Term 

We believe that a fundamental measure of our success will be the shareholder value we create over the long term. This value will be a direct result of our ability to extend and solidify our current market leadership position. The stronger our market leadership, the more powerful our economic model. Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity, and correspondingly stronger returns on invested capital. 

Our decisions have consistently reflected this focus. We first measure ourselves in terms of the metrics most indicative of our market leadership: customer and revenue growth, the degree to which our customers continue to purchase from us on a repeat basis, and the strength of our brand. We have invested and will continue to invest aggressively to expand and leverage our customer base, brand, and infrastructure as we move to establish an enduring franchise. 

Because of our emphasis on the long term, we may make decisions and weigh tradeoffs differently than some companies. Accordingly, we want to share with you our fundamental management and decision-making approach so that you, our shareholders, may confirm that it is consistent with your investment philosophy:

• We will continue to focus relentlessly on our customers. 

• We will continue to make investment decisions in light of long-term market leadership considerations rather than short-term profitability considerations or short-term Wall Street reactions.

• We will continue to measure our programs and the effectiveness of our investments analytically, to jettison those that do not provide acceptable returns, and to step up our investment in those that work best. We will continue to learn from both our successes and our failures. 

• We will make bold rather than timid investment decisions where we see a sufficient probability of gaining market leadership advantages. Some of these investments will pay off, others will not, and we will have learned another valuable lesson in either case. 

• When forced to choose between optimizing the appearance of our GAAP accounting and maximizing the present value of future cash flows, we’ll take the cash flows. 

• We will share our strategic thought processes with you when we make bold choices (to the extent competitive pressures allow), so that you may evaluate for yourselves whether we are making rational long-term leadership investments. 

• We will work hard to spend wisely and maintain our lean culture. We understand the importance of continually reinforcing a cost-conscious culture, particularly in a business incurring net losses. 

• We will balance our focus on growth with emphasis on long-term profitability and capital management. At this stage, we choose to prioritize growth because we believe that scale is central to achieving the potential of our business model. 

• We will continue to focus on hiring and retaining versatile and talented employees, and continue to weight their compensation to stock options rather than cash. We know our success will be largely affected by our ability to attract and retain a motivated employee base, each of whom must think like, and therefore must actually be, an owner. 

We aren’t so bold as to claim that the above is the “right” investment philosophy, but it’s ours, and we would be remiss if we weren’t clear in the approach we have taken and will continue to take. 

With this foundation, we would like to turn to a review of our business focus, our progress in 1997, and our outlook for the future. 

Obsess Over Customers 

From the beginning, our focus has been on offering our customers compelling value. We realized that the Web was, and still is, the World Wide Wait. Therefore, we set out to offer customers something they simply could not get any other way, and began serving them with books. We brought them much more selection than was possible in a physical store (our store would now occupy 6 football fields), and presented it in a useful, easy-to-search, and easy-to-browse format in a store open 365 days a year, 24 hours a day. We maintained a dogged focus on improving the shopping experience, and in 1997 substantially enhanced our store. We now offer customers gift certificates, 1-ClickSM shopping, and vastly more reviews, content, browsing options, and recommendation features. We dramatically lowered prices, further increasing customer value. Word of mouth remains the most powerful customer acquisition tool we have, and we are grateful for the trust our customers have placed in us. Repeat purchases and word of mouth have combined to make Amazon.com the market leader in online bookselling. 

By many measures, Amazon.com came a long way in 1997: 

• Sales grew from $15.7 million in 1996 to $147.8 million – an 838% increase. 

• Cumulative customer accounts grew from 180,000 to 1,510,000 – a 738% increase. 

• The percentage of orders from repeat customers grew from over 46% in the fourth quarter of 1996 to over 58% in the same period in 1997. 

• In terms of audience reach, per Media Metrix, our Web site went from a rank of 90th to within the top 20. 

• We established long-term relationships with many important strategic partners, including America Online, Yahoo!, Excite, Netscape, GeoCities, AltaVista, @Home, and Prodigy. 


During 1997, we worked hard to expand our business infrastructure to support these greatly increased traffic, sales, and service levels: 

• Amazon.com’s employee base grew from 158 to 614, and we significantly strengthened our management team. 

• Distribution center capacity grew from 50,000 to 285,000 square feet, including a 70% expansion of our Seattle facilities and the launch of our second distribution center in Delaware in November. 

• Inventories rose to over 200,000 titles at year-end, enabling us to improve availability for our customers. 

• Our cash and investment balances at year-end were $125 million, thanks to our initial public offering in May 1997 and our $75 million loan, affording us substantial strategic flexibility. 

Our Employees 

The past year’s success is the product of a talented, smart, hard-working group, and I take great pride in being a part of this team. Setting the bar high in our approach to hiring has been, and will continue to be, the single most important element of Amazon.com’s success. 

It’s not easy to work here (when I interview people I tell them, “You can work long, hard, or smart, but at Amazon.com you can’t choose two out of three”), but we are working to build something important, something that matters to our customers, something that we can all tell our grandchildren about. Such things aren’t meant to be easy. We are incredibly fortunate to have this group of dedicated employees whose sacrifices and passion build Amazon.com. 

Goals for 1998 

We are still in the early stages of learning how to bring new value to our customers through Internet commerce and merchandising. Our goal remains to continue to solidify and extend our brand and customer base. This requires sustained investment in systems and infrastructure to support outstanding customer convenience, selection, and service while we grow. We are planning to add music to our product offering, and over time we believe that other products may be prudent investments. We also believe there are significant opportunities to better serve our customers overseas, such as reducing delivery times and better tailoring the customer experience. To be certain, a big part of the challenge for us will lie not in finding new ways to expand our business, but in prioritizing our investments. 

We now know vastly more about online commerce than when Amazon.com was founded, but we still have so much to learn. Though we are optimistic, we must remain vigilant and maintain a sense of urgency. The challenges and hurdles we will face to make our long-term vision for Amazon.com a reality are several: aggressive, capable, well-funded competition; considerable growth challenges and execution risk; the risks of product and geographic expansion; and the need for large continuing investments to meet an expanding market opportunity. However, as we’ve long said, online bookselling, and online commerce in general, should prove to be a very large market, and it’s likely that a number of companies will see significant benefit. We feel good about what we’ve done, and even more excited about what we want to do. 

1997 was indeed an incredible year. We at Amazon.com are grateful to our customers for their business and trust, to each other for our hard work, and to our shareholders for their support and encouragement.

Jeffrey P. Bezos 
Founder and Chief Executive Officer 
Amazon.com, Inc.

02 febrero 2021

El Blog del Marketing

Spanish classes for beginners. Most used phrases for improving your Spanish

Nunca sabes dónde está la fuente de inspiración para escribir un nuevo post en este blog que aparentemente habla de marketing y publicidad, pero que es un rincón para compartir aquello que me gusta, que me ha parecido curioso o, sencillamente, que me ha hecho reir.

Y exactamente eso me ha pasado hoy con lo que comparto aquí, y que hace unos minutos mi amigo Moli compartio con nosotros en el grupo de Whatsapp de El reto blogger.

Una magnífica forma de acabar el día, con clases de español para principiantes. Muy recomendable para aquellos extranjeros que vienen a España por primera vez. Frases típicas que vendrán muy bien en el día a día.

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01 febrero 2021

El Blog del Marketing

GameStop: la cadena de tiendas de videojuegos más cara de la historia


¿De verdad vale 33 mil millones de dólares una cadena de tiendas de videojuegos? Difícil. Pero los que están detrás de los movimientos que han llevado a GameStop a esa capitalización bursátil, ¿creen que vale ese dinero? 

Seguro que no. Y seguro que no se lo preguntan. Porque seguramente no va de eso. 

Una cadena de tiendas de videojuegos físicas y online estadounidense ha sido el tema más importante en los mercados durante toda la semana pasada. Y no será por falta de temas: vacunas que llegan pero no llegan, récord de contagios, recaída del crecimiento económico en Europa, primera reunión de la Reserva Federal en EE.UU., confirmación del FMI sobre la muy diferente velocidad de las economías estadounidense y europea… 

Los hechos: 

  • Las acciones de GameStop cerraban su cotización el 31 de diciembre de 2020 en 18.84 dólares por acción, el viernes pasado cerraba en 65 dólares, ha llegado a tocar 468 dólares el jueves y, a cierre del viernes, rebotó entre 300 y 320 dólares por acción
  • Compradores minoristas (o “amateurs”) se han organizado en WALLSTREETBETS, un foro de inversiones dentro de la red Reddit para comprar acciones de esta empresa, una de las que más apuestas bajistas (ventas en corto) concentraba por parte de hedge funds. 
  • La volatilidad del mercado, llevada por este movimiento y todo el ruido creado en torno a él, ha sufrido un rebote tan importante como el que sufrió a finales de octubre, a las puertas de las elecciones estadounidenses. 

Desde un punto de vista técnico, ¿qué ha ocurrido? 

Este movimiento, cómo se ha producido y cómo se va retroalimentando de manera exponencial, no es un evento inédito. Podríamos resumirlo en un flujo de compras en masa que aprieta cada vez más a los que tienen posiciones cortas (que consideran que el precio de la acción bajará). Esto se hace a través de contado (las propias acciones) o a través de derivados (opciones) provocando que los bajistas tengan que deshacer sus posiciones antes o después, perdiendo la apuesta bajista y dinero. En inglés se conoce como short squeeze (en el caso del contado) y gamma squeeze (en el caso de los derivados). 

Una nueva generación de inversores desde el móvil 

Sí es, en cambio, la primera vez que un movimiento en bolsa junta a tantos actores y tan distintos. Por un lado, inversores minoristas que, en masa, deciden “apostar” y lo hacen en contra de otro actor: inversores institucionales, más clásicos o habituales del centro de la actualidad bursátil. Esas inversiones individuales se canalizan en masa a través de plataformas de inversión digitales que han tenido un éxito comercial espectacular en los últimos años, haciendo bueno el gancho de democratizar las inversiones. Por otro lado, la intervención o prohibición a la libre actuación de esos inversores también ha sido un actor importante después de que esas plataformas no permitieran seguir invirtiendo en GameStop a sus clientes (censura, en opinión de unos, proteger a sus clientes de sí mismos, en opinión de otros). 

Hablando de democracia, no podía faltar el poder político como un actor involucrado: popes del partido demócrata insisten en investigar ese movimiento “prohibicionista” por parte de las plataformas. Piensen en la dimensión de este evento que hasta el propio Jerome Powell fue preguntado por el fenómeno GameStop durante la rueda de prensa posterior a la reunión de la Reserva Federal de esta semana.

Situación sociopolítica en EE.UU. 

Y, por último, un actor principal y preocupante ha sido el clima social en EE.UU. Si analizamos comentarios y arengas lanzadas en Reddit para empujar y explicar este movimiento, vemos dos cuestiones que me parecen especialmente importantes: por un lado, un claro sentimiento de venganza hacia los agentes financieros (los hedge funds que estaban cortos de GameStop) por la crisis de 2008 (habría que valorar cuántos de estos hedge funds existían en 2008 y si propiciaron aquella crisis). Por otra parte, un conflicto intergeneracional estimulado por una generación que se siente maltratada y afectada por los privilegios disfrutados por los anteriores y que no creen que ellos los vayan a disfrutar, debido a unos salarios bajos, un coste de vida alto y unas expectativas de jubilación en entredicho. Una auténtica bomba de relojería. 

David y Goliat 

Pero, volviendo al contexto propio de los mercados financieros, la clave está en que primero se ha dado un trasvase de poder desde los grandes hedge funds a los ciudadanos de a pie, que han tenido el coraje y la osadía de ir contra aquello que parece intocable. Hasta aquí, un guion de película digna de David y Goliat. Pero no olvidemos que todo esto puede darse la vuelta, propiciando que los fondos materialicen su pérdida, sí, pero dejando a los inversores minoristas como propietarios de una cadena de tiendas de videojuegos demasiado cara. 

Los primeros, normalmente, podrán asumir esa pérdida. 

Los segundos, ya veremos.

Información publicada en Openbank

28 enero 2021

El Blog del Marketing

Especulando a los especuladores. Un foro de Reddit pone patas arriba Wall Street

Aviso a quién tenga un perfil financiero o conocimientos excelsos de bolsa, que este post contendrá más que posiblemente errores de bulto en conceptos, conclusiones o incluso en la propia argumentación de los hechos.

Este post que estás empezando a leer se basa en una experiencia real y en lecturas "en Z" (mi especialidad) de una situación que está agitando la bolsa estadounidense desde ayer día 27 de Enero. Os cuento y si queréis aportar vuestros conocimientos, percepciones o, sencillamente comentar al respecto, podéis dejar un comentario.

La historia arranca más o menos en el año 2010. No sé si mis lectores más antiguos recordaréis este post que escribí en el que relataba lo que había ocurrido en una reunión que tuve en Helsinki, en los años en los que trabajé en Nokia. Os recomiendo su lectura porque es parte de la apasionante historia de la que hasta ese momento había sido el fabricante líder mundial en telefonía, y cuyo caso se estudia hoy en las mejores escuelas de negocios del mundo.

En esencia (y para no dar muchos rodeos a lo que quiero contaros) en esa reunión se abrió la puerta a una posible "colaboración" con algún "player" de software para comercializar los teléfonos Nokia. A partir de ese día arrancaron las apuestas y rumorología para saber con quién se aliaría Nokia. Había pocas alternativas, pero con la ventaja que dan los años, Nokia cometió un error que le hizo prácticamente desaparecer.

Nokia decidió inicialmente establecer una alianza estratégica con Microsoft para instalar su sistema operativo en los dispositivos Nokia. Pero Windows Mobile terminó siendo un sistema operativo sin nada que ofrecer mejor que los (ya dominantes) IOS, de Apple o Android, de Google. Nokia quiso mantener una posición de fuerza, predominancia (y orgullo) y lo perdió todo. Después Microsoft compró la división de móviles de Nokia, se quedó con sus patentes y al cabo de los años se deshizo de todo.

En ese momento en el que parecía que la compañía iba a ser comprada por Microsoft, decidí comprar acciones de Nokia en la bolsa de Nueva York. Compré 1.000 títulos a 7,14€ pensando que la máxima que dice que cuando una empresa compra a otra, la comprada aumenta su cotización. Pensé que era un plan sin fisuras, y hoy me doy cuenta de que operar en bolsa sin saber es lo más parecido a darle un AK-47 a un chimpancé en un centro comercial.

Desde ese año 2011 he visto como el valor de mi inversión inicial (aproximadamente 7.000€) bajaba sin parar, y yo sin cerrar la posición para -al menos- perder lo menos posible. Pensaba "ya subirá, y si no, pues nada... ahí se queda". Como veréis un plan absolutamente estúpido por mi parte.

O no.

Porque hace unos días he estado viendo que la acción de Nokia remontaba durante un par de días a dobles dígitos, y de hecho ayer miércoles, la acción se revalorizó un 38% sobre el cierre del día anterior. Tanto es así, que en algún momento del día la acción mejoraba un 47% y se colocaba a 7€. Yo no entendía qué estaba pasando, pues no había habido ninguna noticia que hablara de ningún movimiento estratégico o ninguna comunicación de resultados que justificara semejante incremento.

acciones nokia

Pero da la casualidad de que conjuntamente con Jose y con Isma, hace tres o cuatro días invertimos 2.000 euros en e-toro, una aplicación para hacer e-trading y "jugueterar" con acciones, materias primas, o divisas a nivel mundial... y estábamos viendo cosas raras en algunos valores.

Entre ellos, me llamó la atención BlackBerry que -según mi conocimiento del que siempre ha sido mi sector hasta que empecé a trabajar en NH allá por 2012- estaban "en las lonas", y tampoco parece que hubiera nada que justificara sus subidas en los entornos de 20% o 30% en los últimos días. Y eso no era nada, porque leyendo en Google, descubrí que un foro de internet llamado Reddit estaba jugando contra los fondos que juegan en corto para sacar beneficios de empresas que están abocadas a la quiebra.

Y los usuarios de esa red social, decidieron que eso no iba a ocurrir, y se propusieron rescatar una empresa de videojuegos llamada GameStop. Una empresa que claramente perdió el paso de la digitalización (en una industria como la de los videojuegos, donde más del 80% de las compras se realizan digitalmente) ellos seguían apostando por las tiendas físicas, y claro... los fondos no perdonan este tipo de apuestas sin futuro y se posicionaban en corto para forrarse a costa de dicha quiebra.

Quién en este punto quiera entender bien el caso de cómo los "foreros" de Reddit han conseguido especular contra los especuladores de Wall Street, os dejo estos links que -con toda seguridad- serán más acertados que mis comentarios:

Al final, lo que ha ocurrido es que una acción que lleva todo el 2020 en el entorno de los 3 o 4 euros, en un solo día han multiplicado su valor por 100, pero si miramos los últimos tres días, las acciones de Gameshop se han revaloridado un un 40000%, lo que hace que esas posiciones bajistas de los fondos de inversión sean algo muy parecido a tirar el dinero por una alcantarilla, ya que esas apuestas bajistas no parece que se vayan a dar (tienen fecha límite según tengo entendido)... y de paso unos cuantos cientos de usuarios se están forrando a lo grande.

gamestop acciones

Y este jueguecito que están llevando a cabo los muchachos de Reddit, también ha afectado a otros valores sobre los que los fondos estaban "apostando su muerte", de modo que -como en el caso de Nokia o BlackBerry- a nivel cotización bursátil dichas empresas han resucitado al menos a corto plazo, aunque su plan estratégico o la opinión de la bolsa no diga lo mismo.

Por si estáis interesados, ayer por la tarde vendí las 1.000 acciones a un precio de 6,91€ (en un momento en que estaban revalorizándose contra el día anterior un 45%), de modo que perdí algo, pero realmente era dinero que tenía debajo de un colchón que estaba a punto de tirar a la basura. Así que ni tan mal.

Pero con todo esto, em mi opinión, se abre una reflexión sobre el impacto de las redes sociales también en temas tan "serios" como la bolsa. En España lo vimos hace algunos años, cuando los usuarios de Forocoches se rieron de los sistemas de elección de nuestro representante en Eurovisión, y plantaron allí al Chiquilicuatre, para verguenza (o risa) de media Europa.

¿Será esto el principio del fin de la burbuja de Wall Street? ¿Seguirán habiendo más casos? Lo que si parece es que (a menos de dos horas de que abra la bolsa en Nueva York) los inversores están nerviosos, y el pre-market avisa de una jornada negra a nivel bursátil. Veremos lo que ocurre. ¿Apuestas?

22 enero 2021

El Blog del Marketing

@Cruzcampo resucita a Lola Flores gracias a la Inteligencia Artificial #ConMuchoAcento

Lola Flores Cruzcampo

Cruzcampo lo ha vuelto a hacer en su último anuncio. En esta ocasión, los cerveceros han "resucitado" a la mítica Lola Flores para hacer una oda al orgullo de una tierra, y de sus particularidades. Al orgullo de ser andaluz, y de tener ese acento que les hace únicos (hablo con conocimiento de causa, ya que mi mujer es andaluza y aunque lleva 20 años en Madrid sigue con ese acento tan bonito).

En este anuncio tan original y único, La Faraona habla con artistas emergentes andaluces para remarcar la importancia de sentirse orgulloso de esos matices que les hacen únicos. Y de esto sabe Lola Flores, que fue una artista única en su momento y que hoy -25 años después de su muerte- vuelve a primera plana de la mano de Cruzcampo y de la Inteligencia Artificial

¿Inteligencia Artificial y Lola Flores? Pues sí. Aunque te parezca extraño, las tomas en las que aparece Lola Flores hablando (con perfecta sincronía entre sus movimientos faciales y las palabras que dice) han sido realizadas gracias a la inteligencia artificial, que ha combinado más de 5.000 imágenes de la artista para conseguir que parezca que es ella quién dice lo que dice.

Esta forma de conseguir grabar un vídeo con consecución de imágenes reales y la perfecta adecuación entre los movimientos y las palabras se conoce como Deepfake, y pone en jaque la validez de un vídeo como prueba real de algo que nuestros sentidos están percibiendo, lo que pone en valor la necesidad de regular el tratamiento de todas esas noticias Fake que nos rodean en los últimos años y que son viralizadas por unas redes sociales y medios de comunicación que prestan poca atención a la veracidad de las fuentes.

Pero claro, si alguien consiguiera hacer lo que han hecho con Lola Flores en el anuncio de Cruzcampo con un político relevante...¿Quién te puede asegurar que lo que dice es real o una recreación de alguién con motivos oscuros que quiere -por ejemplo- manipular a votantes o crear mala imagen de una personalidad? Difícil papeleta, la verdad.

Quizás parezca que estoy exagerando, pero para que veas cuál podría ser el potencial impacto de la irrupción de este tipo de tecnología en una personalidad importante, presta atención a este vídeo en el que verás a Barak Obama diciendo cosas que no esperaríamos de este carismático ex-presidente de Estados Unidos.

Te animo a que lo veas hasta el final, porque es cuando te darás cuenta de la maestría del "engaño" (Deepfake)

16 enero 2021

El Blog del Marketing

Con o sin mascarilla, cuidado si se te empañan las gafas

Me han encantado esta serie de anuncios de unas gafas con cristales anti-vaho. Son spots de apenas 20 segundos, pero me han parecido muy originales y además, para los que tenemos que llevar gafas en algún momento (yo desde hace 3 años o así me las tengo que poner para leer, trabajar con el portátil, etc) y que especialmente con la presencia de las mascarillas, todos estamos viviendo en mayor o menor medida.

Sin más, te dejo unos cuentos... cada cual más divertido que el anterior. Espero que te gusten.

Gracias Carlos por pasármelos. Muy grandes!

13 enero 2021

El Blog del Marketing

7 Tendencias para tu marketing personal 2021 #bloggerINVITADO

personal branding

Por fin hemos dicho adiós al 2020.

Después de este año de pandemia y crisis mundial, ¿qué nos traerá el 2021?

Nadie puede predecir realmente lo que pasará el próximo año desde el punto de vista del marketing personal, pero nosotros lo vamos a intentar. 

Olvidémonos de todos los artículos que leímos a principios de 2020 y veamos cómo conseguir nuevos clientes, un mejor trabajo, generar más tráfico, o lograr más ingresos, en esta nueva normalidad.

¡Vamos a hablaros de las 7 tendencias para vuestro marketing personal en 2021!

Tendencias y ¡suerte para todos!


7 Tendencias para tu marketing personal en 2021

¿Tenemos claro lo que es el marketing personal? Se trata de aplicar las técnicas de marketing para conseguir tus objetivos profesionales, tanto si vendes un producto, un servicio o tu propia candidatura. Efectivamente: es venderse, autopromocionarse… pero sin que se note demasiado ;)

Hay quien habla del marketing personal al hecho de vender sin vender, hablar de ti y de tu trabajo de forma natural y a través de la experiencia, generar contenido y, gracias a todo esto, diferenciarte de tu competencia. Demuestras y muestras quién y cómo eres.

En este sentido, el marketing personal no es una sola acción o tendencia; son varias acciones que deben darse de forma contante en el tiempo y, concretamente, nos referimos con tendencias al “giro sutil” en las acciones que van evolucionando a lo largo del tiempo.

Ahora, nuestras apuestas para el 2021:

1.    Más personalización y humanización.

De la especialización a la humanización.

Solemos diferenciarnos del resto porque somos especialistas en algo, es decir, porque somos mejores en determinados ámbitos. Creemos que esto debe seguir siendo así porque es a partir de nuestro conocimiento de expertos cuando aportamos valor.

No obstante, ¿Lo que sabemos es lo que somos? Seguramente no sólo somos el qué sino también el quién y el cómo. La personalización y la humanización de nosotros como “negocio” también “engancha” a la gente. Es más, en muchos casos esto pesa más que el conocimiento en sí. Hacemos negocios con las personas, cerramos tratos con alguien concreto, sentimos feeling con la dirección más que con la empresa.

Auguramos que el personal branding adquirirá mucha más importancia en tiempos de incertidumbre así que trabaja tu marca personal, y muestra quién y cómo eres.

    • Haz que crean en ti, da confianza y cumple siempre tus promesas.
    • Conoce a “tu público objetivo” y así podrás empatizar más fácilmente y llegar a él.
    • Cuida obsesivamente tu imagen en todas tus herramientas y perfiles digitales.

2.    Marketing social y marketing con valores

Del marketing de contenidos al marketing social.

Como expertos generamos contenido de valor, fomentamos el debate y el intercambio de opiniones y nos ganamos una reputación profesional en función de esas publicaciones. ¿Pero qué hay mejor que eso? Pues que alguien lo cuente por nosotros.

Debemos fomentar que otras personas, nuestros usuarios o colaboradores, cuenten su experiencia en relación a nosotros, ya sea porque han probado uno de nuestros productos o servicios y lo han compartido en la red o porque han trabajado con nosotros y pueden recomendarnos como compañero, responsable o parte del equipo y así lo publican en LinkedIn por ejemplo. Es decir, que otros creen contenido en relación a nosotros.

Por otro lado, el tipo de contenido que nosotros generemos o nuestro valor añadido va a mejorar sustancialmente si contiene valores (no valor, valores). La responsabilidad social y el respeto por el planeta y el medio ambiente son factores cada vez más valorados. ¿Nos unimos a ellas?

3.    Networking: creando la comunidad para tu negocio

De asistir a eventos a crear tu propia comunidad.

Seguramente estás habituado a hacer contactos a través de las redes sociales y has tenido que asistir a algún evento que otro, como alguna conferencia, presentación, feria empresarial… Quizás también has asistido, especialmente en estos últimos meses, a eventos digitales. ¿Te atreves a pasar de ser un participante “pasivo” a crear tu propia comunidad?

Gracias a nuevas comunidades online como los grupos de Facebook, videollamadas, chats de grupos, eventos virtuales, vídeos LIVE, los mensajes directos… las oportunidades de networking se multiplican. ¡Aprovecha!

4.    Los eventos online: gran formato para conseguir clientes

Del blog a los eventos online (y especialmente en plena pandemia).

Relacionado con el apartado anterior y, aún más en “época COVID, los eventos online se han disparado: webinars, formaciones, conferencias, lanzamientos de producto y congresos en Zoom, Facebook o Instagram han sustituido a los tradicionales eventos presenciales e incluso a los blogs o por lo menos a su importancia. Está bien que tengas o mantengas tu blog, pero ahora con eso ya no es suficiente.

La tendencia, TU tendencia, debería ser proponerte organizar eventos online. Márcate un objetivo realista, piensa en el tipo de evento y contenido, calendariza… ¡y hazlo!

5.    La era de los entrepreneur ha llegado

O la intraemprendeduría si ya trabajas por cuenta ajena.

Muchas personas van a aportar por el autoempleo y el emprendimiento. Si optáis por esto, hacedlo en condiciones. Buscar asesoramiento y elaborar un plan de empresa para tener previstos todos los condicionantes.

Sin embargo, si trabajáis para otros podéis emprender desde vuestro puesto de trabajo (intraemprendeduría). Poner el foco en vuestras fortalezas y en vuestras motivaciones y haced propuestas a vuestros responsables. ¡Seguro que nacen ideas enriquecedoras para ambos!

6.    Máster en transformación digital

Expertos en lo nuestro… y en lo que nos incumbe a todos.

Nos referimos a dominar las redes sociales, estar al día de las últimas actualizaciones de LinkedIn, entrar en Tiktok y en “todo lo que nazca”…investiga y valora qué herramientas son las más adecuadas para ti.

Y fórmate. Tienes que saber de SEO, de SEM, de Inteligencia Artificial, Machine Learning, Big Data y todos los “palabros” existentes.

7.    Marketing de influencers: “EL” canal de venta 2021

Nos referimos a la colaboración entre personas o “marcas” y en ayudarse, aprovechar el alcance de unos y de otros para “llegar mucho más lejos”. En línea con lo que comentábamos antes, se trata de llevar al final aquello de “que otros hablen de ti”.

Intenta identificar las personas clave o influencers, los referentes a los que sigue tu target y propón colaborar. ¡Ofrece tu red y tus recursos y sácales partido! Si lo consigues, aumentarás el tráfico a tu web o “tienda” y aumentará la reputación de tu “marca” o negocio. Un dato: El uso de las redes aumentó durante la pandemia y el 40% de los consumidores compra por recomendación de influencers. ¿Vale la pena intentarlo, no?


Conclusión (o recomendaciones para tu marca personal)

¿Os habéis fijado? Hemos hablado de tendencias como la humanización, el marketing social, crear comunidad, potenciar eventos, influir o colaborar…

Que algo sea “digital” no significa que no se base en nuestras relaciones, así que la madre (o padre) de todas las tendencias, digitales o no, es cuidar de ellas, de nuestras relaciones e intentar beneficiarlas. Si hacemos esto y seguimos siendo nosotros mismos, el éxito está garantizado.


#Blogger Invitado: Dorian Touly

Founder & Head of Strategy de Currículum y Trabajo, plataforma de orientación laboral especializada en diseño, revisión y redacción de CV. Te apoyamos en tu proceso de búsqueda de empleo.